Prospect: February 2021 COVID-19 Update

Prospect Community Housing have released the following update for February 2021 on the impact of COVID-19 on their services.

We want to keep everyone updated with our response to the current situation, and to try and help tenants feel connected to information.

Latest Updates

We had hoped to re-open the office in March this year. However, with the ongoing lockdown restrictions, this will not be possible. We will continue to comply with the latest Scottish Government guidance on non-essential office closures. When we are allowed to re-open, we will give plenty of advance notice before a phased return is implemented.

If you need gas heating or boiler repairs please contact our contractor Saltire directly on 01698 743 609. They are also responsible for gas servicing and our out of hours gas emergency call outs.

We also want to highlight the importance of recently fitted smoke/ heat and CO2 detectors after contractors noticed a few that have been deliberately disabled or removed. These offer vital warning in the event of a fire both for the tenant and their neighbours. If we have to replace or refit the new detectors, we may have to issue recharges.

Advice and Support

The new Scottish Child Payment is for families on certain benefits or tax credits. Eligible families will get £40 every four weeks for each child under six. You can apply via 0800 182 2222, by post or online.

If you’re struggling with your fuel bills and have a prepayment meter, we have access to vouchers that might be able to help you. If you’ve not had help this way before, please email Fiona at or phone/text 07908951297.

Are you claiming Universal Credit or Housing Benefit? You can get an additional payment from the Council to cover the cost of any spare rooms or, if you are struggling financially, some extra money towards your rent. Contact Fiona to find out more on 07908951297 or by email,

Job Help

Wester Hailes Connects helps with digital skills, but also offers free, independent employability advice. If you’d like some help with job searching, application forms, CVs and interview practice, James can offer advice and support over the phone to help you feel more confident about looking for work. You can email him, or phone 0131 442 2100.


There are lots of ways to pay your rent. Paying regularly can help you feel in control of your spending and reduces the worries of arrears. We can help you set regular payments up. Contact us today if you need help.


Tasting Change have a free online cooking group with meetings, recipe videos and a weekly bag of ingredients. Please contact Stacey on 07707 043877 or email her to join. Wester Hailes Eats Together also has lots of great news and info about local meals and food.

This update was as an e-bulletin to Prospect tenants who have an email address and are currently receiving their regular monthly Digi Mag. If you are a Prospect tenant and you would like to receive future e-bulletins, please email

Print Friendly, PDF & Email

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.